Services
Digital analytics and CRM02 / 07

Digital analytics and CRM: one number everyone trusts

We implement tracking for your app and website and run CRM based on what each customer actually does.

Max M · live operation production
Analytics and CRM in one integrated view
signal qualitylive

Who it's for

  • 01

    Every tool shows a different number.

  • 02

    You can't connect a campaign to what people do in the product.

  • 03

    Your CRM sends the same message to the whole base.

How it works

  1. 01

    We audit tracking

    And write the event plan.

  2. 02

    We implement

    A CDP captures each event once and sends it to every tool.

  3. 03

    We switch on CRM

    Push, email, in-app and WhatsApp triggered by behavior, with consent (LGPD).

How we measure

Funnel checked against raw warehouse data. The same number in Amplitude, AppsFlyer and Google Analytics.

Results

37%

of FESTAS app opens on Android reach an event click

16%

reach a ticket click

60+

standardized events across 11 domains

Source: FESTAS funnel in production, last 30 days of published measurement.

The stack we implement

Your app and site
RudderStackCentral CDP
AmplitudeAmplitude
AppsFlyerAppsFlyer
CleverTapCleverTap
FirebaseFirebase
Google AnalyticsGoogle Analytics
MetaMeta
BigQueryBigQuery

An event is captured once and flows to every tool, in real time.

Governed taxonomy: predictable names, no guesswork

event taxonomyjson
[
  {
    "event": "fssp_tracking_search_executed",
    "properties": {
      "results_count": 42,
      "source_section": "search_bar"
    }
  },
  {
    "event": "fssp_tracking_concerts_ticket_clicked",
    "properties": {
      "event_id": "evt_8f31",
      "source_section": "event_detail"
    }
  }
]
FESTAS funnel: app open, event card click and ticket click, Android and iOS
The real FESTAS funnel: one number across every tool.
Acquisition by channel with attribution consolidated in the CDP
CRM deliverability per channel, with active opt-in. Percentages, normalized data.

FESTAS: event discovery app

See the case

FAQ

Who owns the accounts and the data?

You do. Everything lives in your accounts, documented. No lock-in.

Does it work with our current stack?

Yes. We only suggest switching tools when there's a measured reason.

How do you charge?

A fixed-scope project for implementation. Optional monthly fee for governance and CRM.

Stop arguing about which number is right.

Audit my tracking